To set up an observatory centred on generating public value and redefining public services, administrative processes and the HR management model based on this criterion

The concept of public value must be used as a central tool to improve the management and assessment of the outcomes obtained, redefining the administration so that it focusses on outcomes. Just as there is a controller agency that oversees the suitability of the way in which the amounts permitted by law are spent, the suitability of the actions of the administration should be audited on the basis of this very criterion. In order to set up such a system, a cross-departmental observatory needs to be set up in all administrations to promote best practices and to monitor the implementation and outcomes of such practices. It is important for this observatory to formally contribute to defining all these activities linked to this sphere and to assume responsibility for the supervision thereof, reporting the outcomes achieved directly to the Parliament of Catalonia in an annual report which will disclose the public value that has been created by the various administrations (Government of Catalonia, county councils, town councils, etc.). This new system would serve as the instrument for reorganising all the actions for defining and improving public services and administrative processes. It would also make it possible to enhance the human resource management model, by channelling the added value derived from the creation of new positions, from the redefinition of existing ones or from the arrangement of everyday tasks. The role of any public employee structure and the way in which it is managed must be geared to generating public value in this manner.