To promote citizen audits to assess user satisfaction with public services and guarantee transparency and usability of the data linked to these services

The quality of public services must be assessed by its users. From the personal service received at all times to the resolution of the issue, including management and the duration of the process, all stages and components of the provision of public service must be assessed in quantitative and qualitative terms by citizens. The goal of this assessment must be to improve the service, but it should also become a significant factor in the process for the recruitment, promotion and remuneration of staff. It is a means of empowering citizens when they deal with the public administration and enhancing their satisfaction and trust, while enabling public officials to benefit from target indicators to apply improvement plans. However, transparency and the publication of data in open access have ended up being another bureaucratic process for projects which does not include a design to make open data user-friendly for third-party organisations. Citizen audits of this information should also be promoted, akin to the white hackers, just as Civio has been doing for instance. It is important for us to know whether the data published is of interest and is usable, so that we can keep improving the system on a continuing basis.