Collaborative governance is here to stay and the role of the administration has moved from performing direct management of public services to management of networks of public and private actors who cooperate in order to reach complex goals that could not be achieved when working individually. This context calls for an update of leaderships and models for engagement with companies, citizens and organised civil society, focussing on creating public value and on redefining the organisational model based on this value.
Catalunya 2022
RESET: Call to reactivate Catalonia
GOAL 10
To strive for an administration centred on creating public value and encouraging the participation of civil society
Actions
- 10.1To set up an observatory centred on generating public value and redefining public services, administrative processes and the HR management model based on this criterion
- 10.2To set up in-house offices for independent technical inspection and consultancy in each ministry of the Government of Catalonia
- 10.3To shorten the timeframes of administrative procedures in the public sector by redesigning processes to make them more efficient and transparent
- 10.4To facilitate the managerial independence of public sector bodies
- 10.5To redefine the notion of public/private cooperation, articulating the economic and legal instruments to make this possible and training professionals specialising in this sphere
- 10.6To promote citizen audits to assess user satisfaction with public services and guarantee transparency and usability of the data linked to these services
- 10.7To set up a technical committee to oversee implementation of measures to reform the public sector